Terms and Conditions

The seller

The Chaleur Destock website and the Chaleur Destock brand are operated by ZACIR THE SAVE.

Brand	Chaleur Destock
Company	ZACIR THE SAVE
Company number	31928421
Address	71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Activity	Online retail of portable heaters
Customer service	bonjour@chaleurdestock.fr, reply by email in under 1 hour, Monday to Saturday, 8 am to 6 pm (Paris time)

In these terms, “we” means ZACIR THE SAVE, which sells under the Chaleur Destock brand, and “you” means the person placing an order on the Chaleur Destock website.

These terms

These terms and conditions of sale apply to every order placed on the Chaleur Destock website. They are available at the bottom of every page of the website. By placing an order, you accept them.

Our products

We sell portable heaters from several brands, each new and under its own name. The features of each product are described on its page, with its photos.

Prices

Prices are shown in euros, including VAT. During our “Black Friday avant l’heure” sale, while stocks last, the crossed-out price is the product’s usual price and our price is shown next to it.

Delivery in 48 hours by DHL Express is free. The total of your order, including delivery, is shown before payment: nothing is added afterwards.

Orders

You choose your products. Then, on the checkout page, you enter your email address, your delivery address in mainland France and your phone number. You check the summary (items, prices, delivery, total) before paying.

Your order is confirmed as soon as your payment is accepted: you then receive a confirmation email with its summary.

Payment

You pay when you place your order, by card (CB, Visa, Mastercard, Apple Pay and Google Pay). Payment is secure and processed by our payment provider: we never see or store your card numbers.

Delivery

We deliver to mainland France only, excluding Sundays and public holidays. Delivery is free, in 48 hours, by DHL Express.

Orders placed before 5 pm, Monday to Saturday, are shipped the same day from Lyon, France. The expected delivery date is shown before you order. Your phone number lets the carrier contact you. More details: Shipping Policy.

Returns and refunds

You have 90 days after delivery to try your product. If you are not happy with it, write to us at bonjour@chaleurdestock.fr: the return is free and you get a full refund (satisfied or your money back). The refund is made to the payment method used for the order. More details: Refund Policy.

A problem with a product?

Write to us at bonjour@chaleurdestock.fr, with your order number and a photo if you can: we will look for a solution with you.

Customer service

The Chaleur Destock team, our French customer service, replies by email in under 1 hour, Monday to Saturday, 8 am to 6 pm (Paris time), at bonjour@chaleurdestock.fr, or through the form on our Contact page.

Your information

What we do with the information you give us: Privacy Policy.

Last updated: 22 October 2026.